To begin with we replaced the kitchen for these clients. They were delighted. They then asked to do a full loft conversion with strict time constraints as they were expecting their first baby! Winter was approaching so a full ‘tin roof’ was used. We changed the position of their bathroom to make way for the new stairs into the new loft space. Part of the old bathroom became a cupboard which was accessed via there bedroom. We built more shelves and cupboards upstairs to help them with storage issues. In the loft, we built a study, a bedroom and there was space for a small bathroom. The bathroom shown in the pictures is the larger bathroom we moved on the first floor. We had to install fire and smoke alarms on every floor to comply with Building Regulations and we also had to replace some of the doors to be fire doors.
The quality of work and service we received from Tom and his team exceeded expectation. To my mind, what sets Pinnacle apart is the approach they take when dealing with their customer. Tom was clear who the workmen on our project would be, and introduced us to them ahead of agreeing to the work. At each step along the way they were courteous and consultative. If we ever needed to speak to any of the team they would always be available or call back promptly if a message was left. I would not hesitate to recommend Pinnacle. As Pinnacle did a good job updating our kitchen in early 2011 we were happy to instruct them to carry out the work converting our loft. We set them some stiff timelines to get the job finished by a certain date as we were expecting our first baby the next month. They met the deadline and the loft is great. The extra space is going to be fantastic now we have a new member of the family. Tom and all the team at Pinnacle are always courteous, are easy to communicate with and are trustworthy. They come recommended.James Wink